Designing Smarter Systems: The Evolution of Legal Operations
ccosmonauts Team4 min read
Laura Revie of FanDuel on using design thinking, automation, and collaboration to make Legal Ops a strategic business driver.
Laura Revie, Director of Legal Operations, FanDuel
A designer’s mindset
Laura brings a designer’s mindset to Legal Ops: how systems, people and processes interact, and where key touchpoints can improve collaboration and perception.
Automation with measurable impact
The biggest gains came from automating rules-based workflows, especially regulatory case management. She estimates it saves about one day a week of a person’s work over a year, letting the team scale with the business without adding headcount.
Simpler is usually smarter. Edit your stack. Edit your processes. Keep it lean.
Overcoming resistance
Design thinking and co-design: bring stakeholders in early. Resistance is greatest when solutions are designed in isolation, and clear objectives and success criteria help teams adjust course.
What to take away
Solve real problems, buy tools that meet specific needs, and keep the tech stack and processes lean.
This is a short version of the interview. The full article is on the Legal Innovators site.
Read the full article (opens the Legal Innovators site in a new tab)More from the blog
Empowering Legal Teams Through Innovation: The Evolving Role of In-House Counsel
Alex Hardwicke of Amey on how in-house teams are changing, adopting technology, and positioning themselves as strategic enablers.
AI in Action: Building the Lawyer of the Future
Helen Lightfoot of A&O Shearman on building AI, innovation, and trust into global practice and training future lawyers.
Embedding Innovation in Law: Lucía Elizalde-Bulanti on Shaping the Future of Legal Practice
Lucía Elizalde-Bulanti argues that legal innovation is about culture and behaviour as much as adopting technology.